If your laptop does not power up, hold the power button for 30 seconds, then plug in the charger and try again.
A notebook computer that will not start often has a drained battery. Leave it on the charger for an hour.
Laptop batteries last longer if you avoid running them all the way down to zero.
Your notebook or laptop can be locked from the IT portal if it is lost or stolen.
To reset a forgotten password, open the IT portal and choose "Forgot password".
Passwords expire every 90 days. You will get an email reminder a week before.
If the Wi-Fi keeps dropping, forget the network and reconnect with your badge number.
Wireless internet is slow in the east building because of construction. Use a cable if you can.
To connect a second monitor, use the USB-C port on the left side of the laptop.
A screen that flickers usually needs a new display cable. Open a hardware ticket.
Printers on every floor accept jobs from the "Office Print" queue.
If the printer says "paper jam", open tray 2 and remove any stuck sheets.
To install approved software, open the Software Center and pick from the catalog.
Unapproved programs are removed automatically during the weekly security scan.
Phishing emails often ask you to confirm your password. Report them with the "Report" button.
Multi-factor authentication codes come from the Authenticator app on your phone.
